Web Hosting Sales & Billing FAQs

Frequently Asked Questions :

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Pre-Sales F.A.Q How soon are accounts setup and ready for use ? Do I get a discount for signing up for longer periods ? Do you offer discounts to non profit/charity organizations ? What operating systems do you use ? How long have you been in business ? Can I access and update my website through FTP 24 Hours a day ? Will you maintain backups of my data ? Are any e-commerce solutions available or included ? Do you support music/video Streaming ? What domains can be hosted on Grabweb Servers ? How often are technical support representatives available ? Do you support FrontPage extensions ? What is your policy on spamming ? What is your policy on adult hosting ? Where can I read your company policies ?

 

Billing FAQs What payment options are available ? What name will appear on my credit card statement ? What currency do you bill in ? Can I upgrade / downgrade my account in future ? How do I cancel my account ? How do I apply for my 30 day money back guarantee ?

 

Answers

How soon are accounts setup and ready for use ?  In general new account setups are completed in general within three hours, however we guarantee 12 hour setup time.Incase of any payment problems during the signup process, your account setup might get delayed. In that case we manually do some verifications and then queue your order for setup, in some extreme cases it might take longer than our guaranteed setup time.

 

Do I get a discount for signing up for longer periods ? Yes, we do honor long period signups with great discounts. Please refer to your hosting plan for more details.

 

Do you offer discounts to non profit/charity organizations ? Fortunately you will find all our plans well discounted with little room for further discounts, still for special consideration, please email sales.

 

What operating systems do you use ? We use Redhat Enterprise for Linux Hosting and Windows 2008 Server for Windows Hosting.

 

How long have you been in business ? We have been in business since 1999.

 

Can I access and update my website through FTP 24 Hours a day ? Yes. You can access FTP service anytime of the day, and can make any number changes.

 

Will you maintain backups of my data ? Yes, all domains are backed up on a weekly basis. You may also schedule backup of your site through the control panel. We also recommend you to also keep a local backup of your domains.

 

Are any e-commerce solutions available or included ? Yes, we offer many popular Shopping carts, which can be installed automatically through the hosting control panel.

 

Do you support music/video Streaming ?Unfortunately, music/video streaming is not supported on our shared hosting accounts.

 

What domains can be hosted on Grabweb Servers ? All ! Any type of domain with any country extension can be hosted on our servers.

 

How often are technical support representatives available ? Technical support representatives are available 9AM to 8 PM IST via phone. However, our online live chat is manned for 16 hours during the weekdays.

 

Do you support FrontPage extensions ? Yes, all our Windows Web Hosting Plans support Frontpage Extensions.

 

What is your policy on spamming ? We practice Zero-Tolerance policy in case of spam. Anyone found sending unsolicited or unwanted emails (SPAM) from our servers will have his/her account suspended / deleted.

 

What is your policy on adult hosting ? We do not allow any Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual content, or link to adult content elsewhere. Anyone found violating this policy will have his/her account suspended, or removed from our servers.

 

Where can I read your company policies ? You may read our Terms of Service in our Company Section.

 

What payment options are available ? Currently, we accept MasterCard, Visa, American Express, Visa Delta and Visa Purchasing. We also accept paypal and direct wire transfers, for more information on this, please email sales.

 

What name will appear on my credit card statement ? EBS*Grabweb, is the name that will appear on your credit card statement for our charge. If you paid via net banking it should show up like “E-Billing Solutions”

 

What currency do you bill in ? By default the billing currency is “INR” (Rs)

 

Can I upgrade / downgrade my account in future ? Yes, you can upgrade or downgrade your plan anytime, just open a ticket at https://manage.grabweb.in and we will do the needful for you.

 

How do I cancel my account ? You may request cancellation of your account at any time by opening a ticket at https://manage.grabweb.in. Your account will be cancelled and the recurring billing stopped.A separate confirmation email by payment processor shall also be sent at your email address.

 

How do I apply for my 30 day money back guarantee ? If it has been 30 days or less since you’ve signed up and you’d like to cancel your account and receive your money back, just open a ticket at the support desk and we’ll gladly refund your hosting amount.Once you have applied for a refund, you will get an email confirming the same and the charge shall be reversed to your credit card. Please note: Account add-on, over usage or setup charges (if any) are excluded.